Shipping & Returns

Delivery

UK & International Delivery

Our shipping rates for any single order, no matter how large, are as follows:

 

All delivery schedules quoted below exclude bank holidays and weekends, and are dependant on stock availability.

-Royal Mail Standard (UK): £3.95 - 1-2 working days despatch (5-7 working days delivery)

-Royal Mail Standard (UK): £5.95 - same day despatch order before 2:30pm (1-2 working days delivery)

-Royal Mail Special Delivery (UK Only): £8.95 - Order before 2:30pm for next working day delivery.

 

-Overseas: We are currently unable to ship to the EU due to the restrictions and requirements in place due to Brexit.

Please call us for more information.

 

-International: Royal Mail Service £15.00 - 14-21 working days (Tracked).

Orders may be subject to import taxes, customs duties and charges in the destination country, payable by the customer.

Special Instructions

There is the option to submit special instructions for delivery during checkout. Your instructions will be copied on to the parcel so please ensure they are clear and correct. Please be aware we cannot be held responsible for any loss or damage to the parcel should you ask for it to be left in an unsecured location.

Out of Stock Items

We endeavour to send all our customers emails within 1 working day of order placement confirming stock availability and delivery information.

We try to replenish stocks on a regular basis but anything temporarily out of stock will be delivered within 4-6 weeks.

Please call our staff (01908 991069) or email us for more accurate delivery dates on specific items.

 

If you have ordered more than one item and part of your order is out of stock then the out of stock item will be sent within 4-6 weeks and no extra postage charge will be incurred.

Free Returns

What is our returns policy for Spirit of the Andes?

 You can return items to us for a refund or exchange.

All we ask is that the item is returned to us within 90 days, unused, in its original packaging and in a fully re-saleable condition. Returned parcels remain the customer’s responsibility until safely received by us. Any items you receive damaged must be notified by email or telephone within 7 working days of receipt.
We will refund the monetary value of the items returned to us, at the price you purchased them, but not the delivery charges.

We offer a free returns service using Royal Mail, for customers in the UK who have purchased online or by telephone order. Our overseas customers are responsible for the cost of the return to us.

 

How do I return an item?

Please follow the simple instructions that we sent with your delivery. We provide a pre-paid, sticky label printed with our address. This needs to be applied to your package and then taken to your nearest Post Office for a 48 hour tracked service.

If you have any queries regarding returns please call us on 01908 991069.

 

Where do I return my items?

 Please use the address label sent with your order to return your item to us and ensure that you include your name address and telephone number inside your parcel otherwise your replacement item or refund will be delayed. Our returns address is  - can you add the address on the returns label.

 

When do I get a refund once I have returned an item?

When we have received the items back into our warehouse, refunds will be credited back to you using the same method by which you originally paid. We aim to process all refunds and exchanges within 7 days. Some banks take a few days to process the credit to your account.

 

 

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